CANCELLATION/REFUND POLICY
Due to the high volume of order requests that we receive, full payment for all special orders is due at the time of the order. Please see our cancellation policies below regarding refunds.
PAYMENT OPTIONS:
DELIVERY/TRANSPORT: Only available for weddings/large tiered cakes. Should an unforeseen emergency or “Act of God” (i.e., car accident, fire, natural disaster, etc.) prevent Two Wild Seeds Baking Company from delivering the order as promised, a FULL REFUND will be issued.
PICK-UP: Once an order leaves the premises of the bakery, Two Wild Seeds assumes no responsibility for the care of the cake. While all orders are crafted and packaged in the most secure, safest way possible, TWS cannot control temperature, inclement weather, travel care, etc. that may cause the cake, cupcakes or special order to fall, break or become damaged during transport.
CANCELLATIONS/REFUNDS: Cake, Cupcake and certain general special orders can be canceled within 72 hours for a full refund. If the order is cancelled between 48-72 hours, 50% of the final order total will be nonrefundable. Less than 24 hours notice and no refund will be issued. Custom Sugar Cookie orders require a 5 day cancellation notice, otherwise no refund of any kind will be issued. We appreciate your understanding, as each item is handcrafted just for you!
PAYMENT OPTIONS:
- Due to COVID-19, our bakery is no longer open for walk-in services and pickup will be contactless. All orders must be prepaid with a CREDIT CARD over the phone (630.797.5350).
DELIVERY/TRANSPORT: Only available for weddings/large tiered cakes. Should an unforeseen emergency or “Act of God” (i.e., car accident, fire, natural disaster, etc.) prevent Two Wild Seeds Baking Company from delivering the order as promised, a FULL REFUND will be issued.
PICK-UP: Once an order leaves the premises of the bakery, Two Wild Seeds assumes no responsibility for the care of the cake. While all orders are crafted and packaged in the most secure, safest way possible, TWS cannot control temperature, inclement weather, travel care, etc. that may cause the cake, cupcakes or special order to fall, break or become damaged during transport.
CANCELLATIONS/REFUNDS: Cake, Cupcake and certain general special orders can be canceled within 72 hours for a full refund. If the order is cancelled between 48-72 hours, 50% of the final order total will be nonrefundable. Less than 24 hours notice and no refund will be issued. Custom Sugar Cookie orders require a 5 day cancellation notice, otherwise no refund of any kind will be issued. We appreciate your understanding, as each item is handcrafted just for you!